Refund Policy

There is a NO REFUND POLICY within TORA SUMI.
For late cancellations, no shows to appointments, or change of mind.
We are a business. We provide our Clients with a service. We are able to refuse a refund for ANY reason at all due to Fair Trading Consumer Laws

Deposits

To lock in an appointment we take a non-refundable deposit. The cost of the deposit will depend on the artist and the size and complexity of the tattoo. Your deposit may be forfeited in the event of a no-show, cancellation or re-schedule without adequate (7 days) notice. In the case of deposit forfeiture because of no-show, cancellation or late-notice reschedule we will require a new deposit be placed.

Deposits remain valid for up to 1 calendar year. If this needs to be extended due to special circumstances like lockdown, please get in touch with us by emailing shop@torasumi.com.au

Drawing Charges

In certain instances, the artist may require a drawing consultation to design your tattoo. This is an additional and separate fee from your tattoo and deposit amount, and is non-deductible from your tattoo payment. The drawing consultation fee will cover the artists time to sit with you and draw your tattoo. The payment does not provide you rights to the drawing - all rights are reserved to the artist.

design changes

In the event of a major change of design, the shop can take up to the value of the deposit as a design change fee to cover the time spent by the artist to create the original design. In this event we may require a new deposit for the tattoo appointment.

Rescheduling Appointments

If you need to reschedule your appointment, please make sure to give us adequate (at least 7 days) notice.
In the event of a late-notice reschedule, or repeated reschedules (more than 3) the artist may forfeit your deposit and require a new deposit to be placed before making a new appointment.